That is unfair, status got updated once we figured out that an upstream router was causing the problem. And reporting things usually ends up with ops and devs :/
I used to report things to LJ. I got two kinds of responses: That's not happening, and we fixed it already. Both several days later. It may well be that those things got to ops and dev, but there was no way for a customer to know that anything happened other than someone got to it a couple days later and sent a form reply.
The same is true of the status page. When I run into a problem twice in an hour, and I see it's not on the status page, I have no idea whether LJ has noticed or is trying to figure out what's going on. Because of the problem with opening requests above, it feels like a waste of time reporting it. Unless it's a day(s)-long problem I'll never even see it reported on the status page until it's over with.
I believe that people do work hard to resolve problems. It just isn't apparent from anything the customer sees.
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Date: 2006-07-19 04:44 am (UTC)(no subject)
Date: 2006-07-19 05:51 am (UTC)The same is true of the status page. When I run into a problem twice in an hour, and I see it's not on the status page, I have no idea whether LJ has noticed or is trying to figure out what's going on. Because of the problem with opening requests above, it feels like a waste of time reporting it. Unless it's a day(s)-long problem I'll never even see it reported on the status page until it's over with.
I believe that people do work hard to resolve problems. It just isn't apparent from anything the customer sees.