substitute

This is the story about how refilling one generic prescription that I have been on for more than a year has taken the whole week so far and is not done yet. I present to you the combined effects of: tightly coupled systems; similar numbers; incompetent yet confident clerks; persistent computer errors that are not corrected; supply chain mishaps; and poorly handled mergers. Ladies and gentlemen, come with me on a fantastic voyage to: THE PHARMACY!

( cut for length, this was so crazy )