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My health benefits provider (Blue Shield California) sent me a nastygram in the U.S. Mail saying I was cancelled, cancelled, cancelled. I looked on their website, saw that this was not so, and didn't panic.

Then TriNet, who manages our benefits, sent an apologetic email saying the cancellations were their mistake and were being rectified.

Finally, they just now sent another email saying that they typed their customer service phone number wrong and were even sorrier.

"The persons responsible for sacking the previous persons have been sacked. And now, llamas!"