substitute: (computer)
Hi there. I'm going to talk to you today about website programming. You aren't interested, but maybe you should be, because your bank sucks at it.

Today I cancelled a credit account that had been paid off a long time ago and was no longer useful. Before I called them up, I looked at the website for my account to make sure that everything was clear and that no pending or recurring charges would show up.

The account statement looked like this:

Available Credit: [redacted]

Current balance: $0.00

Minimum payment Due: $20.00

Previous Balance: $0.00

Last Payment: $58.97, 3/5/2005


I immediately saw that I had a $20 payment due, but missed seeing that my balance was zero. Oh crap, how long has that been due? At least since March! Better pay that last $20 before I cancel. I clicked on the "Make a payment online" button.

that's when it got funny )

Then again, after what [livejournal.com profile] torgo_x told me about Non-Euclidean Math at Banks (make him tell you this story some time), I shouldn't be surprised.

The punchline is that the credit account was a Citibank credit line offered through Amazon.com. LOL INTERNET!

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substitute: (Default)
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May 2009

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