(no subject)

[substitute]

There is another post about this which will arrive at an indeterminate time later on and is inaccurate. Then I will delete it. This is because Livejournal is a piece of shit and they broke post by email again, but it's pointless to file a support ticket because they either already know or don't care, and they never post anything to support or status when anything is broken either.

Today I went to the apple store because my powerbook had a case crack and a hinge fracture. The large comfortable young man at the genius bar declined to service this under applecare and insinuated that I had damaged the laptop by getting it wet and banging on it. He obviously hadn't liked me from the start when I came in late and was anxious because I'd been removed from the repair schedule. He even pretended to go in the back and talk to "another genius" while he jacked off or had a smoke, like a fucking car salesman. Repair would cost $1000. So I got to be publicly humiliated by this son of a bitch and now if I want a working laptop I get to suck Apple's cock and buy yet another laptop from them.

Thanks, apple! Thanks, genius bar! Thanks, applecare!

I don't think I'll be going back to the Newport Beach store any time soon. I haven't wanted to hit someone this bad in a long time.

Comments

[substitute.livejournal.com]

DHL seems to be stuck in 1989. They're very slow and they take order tracking attempts as an insult.

[hersheyjumper.livejournal.com]

So it seems. They gave me a bogus story about what was delaying my package. Told me it was in customs when it was a baggage workers strike. They didn't even get what country it was in right. I don't think they even really checked for me.

My "express" 1 to 2 day shipment has now taken over a week and it hasn't even left the country of origin. They think it might get on a plane by Friday or so.

Most things I don't even care about. This particular item is a musical instrument and I DO care.
I'm so mad I could spit.

How bout I go spit on your buddies at the genius bar.

Just walk up, spit, and leave.

[mendel.livejournal.com]

I remember when DHL didn't really touch the consumer environment at all and were only well-known as the company you went to because you needed to ship a pallet of something. They didn't want to deal with people who didn't ship pallets all the time, then, but they still accepted the business. I suspect they added the consumer courier service in and kept the same people -- who are now even more bitter that they are handing over light envelopes and parcels instead of haulin' pallets.

Wait, what?

[citizenx.livejournal.com]

Man, I'd totally prefer to hand over light envelopes and parcels instead of haulin' pallets?

Re: Wait, what?

[mendel.livejournal.com]

Naw, you put them on a forklift of some kind or another and away you go. But DHL was a logistics company that dealt with the logistics and shipping departments of other companies, so you were always dealing with people who did commercial shipping, whether office workers or the guy on the loading dock, and they know how long things take and how much they cost and how to pack things. Then all of a sudden you're picking up and delivering hand-sized parcels from eBay sales to people who might be at home when you stop by.

It's like the shipping equivalent of having to move from a senior sysadmin or programming position, where you really only have to deal with other IT professionals, to a front-line support position.

[friendly-bandit.livejournal.com]

Odd thing about DHL is they are very good in Europe. They are the standard (or so I am told).

[substitute.livejournal.com]

They're Germans. For the longest time they were the only express mail company that could even reliably get your package to Europe. Fedex or UPS would hand it off to some unknown local beret-garbed wine drunk and you'd never see it again.

That still happens

[zebulon-y.livejournal.com]

UPS actually has local offices, but Fedex has no presence in Italy, for instance, and passes it to "local contractors" where your precious goods become Untrackable.

And delivered to the wrong place, in one case I am aware of.

No, Jean-Claude! Again you have backed over the box!