The promised discourse

[substitute]

There's an idea of business that I'll call the Romantic Ideal; it's what we Americans are taught in school. Someone has an idea for a new or improved product or service, a "better mouse trap" as we call it in slang. Our hero scares up some money, builds a small business, and through hard work and attention to quality the business grows. Eventually, if the price is right and the quality is good, everyone prospers, the company goes public, and we all benefit.

This has indeed happened many times. However, the current pattern is different. Our hero is now a marketing professional, a "brand manager". Brought in at the above company 20 years later, he sees that they have become known for their quality product, and that people in many places trust their name. He then proceeds to apply something called "Brand Extension" in which the famous name is attached to hundreds of other items, licensed to other people, and in general spread around as liberally as possible.

This allows our new hero to charge a marginally higher amount for all of these items, because the good name of the original company justifies it. However, there is nothing necessarily good about the stuff they're now selling. In fact, the cheaper the better, to maximize this new margin.

The result is that the world is loaded up with crap with a good brand name on it. To give a good example: The Land Rover Defender was the vehicle of choice if you needed to drive the length of Africa. Twice. Backwards. It was amazingly tough and resilient. Pricy to be sure, but this little truck over the last few decades became a synonym for "off road vehicle for remote nasty environments".

The next one will be a rebranded Ford Explorer. This is a car that is fun and ok to go to the market in, if you don't mind several safety recalls per model year and tacky, downmarket switchgear, and a crap suspension. It's a box for consumers. But all you have to do is pin that Land Rover badge on it and PROFITS! occur.

I submit that this is bad for business and bad for our culture. Not only will the pyramid collapse at some point (hopefully imprisoning the marketers), but a lot of our ideas about "quality" are tied up in commercial brands, and having them all despoiled for a few bucks can't be good.

In any case it pisses me off.

List of examples:

• Steinway pianos
  
• Fender guitars
  
• Mercedes-Benz cars
  
• Gucci
  
• Van De Kamp's Bakery (here in CA)
  
• Every chain restaurant, ever
  
• The Kennedy Family
  

Comments

Quality is Monkey One

[stimps.livejournal.com]

While I found some parts of Zen and the Art of Motorcycle Maintenance painful (like most books that try to squash any school of thought or culture into one easy to digest form), I found the discussions of Quality to be really good.

My biggest fear is that the present dilution of quality will make people totally unable to detect it anymore. The most obvious example I can think of is buying food. I remember when our supermarket used to sell food, and you had to go in and buy it with an eye for how you were going to put it together. Now it's all split up into Meal Sections, with the most popular/least fulfilling/most expensive at eye level. If you want to just buy ingredients, you have to hunt through the crap. The Prepared Pasta Sauce section is bigger than the Dried Beans section. I think we both know people who believe that Processed Cheese is the way it comes out of the cow. Our friend Tim is always shocked when I make food for him ... "Hey, this tastes way better than Brand X." "Uhhh, that's because I actually cooked it, tasted it, added things that it needed when it needed them." "WOW YOU CAN DO THAT?!" Sigh.

It wouldn't frustrate me so much if most people didn't seem to be so willing to roll over and accept Crap. Bad books, bad movies, bad food. "Don't complain, just suck it up, maybe it's a phase" and then eventually you're ordering the Kraft Foods Number Three, Sam Lowry.

Slurm Brand Pizza/Socks/Looseleaf. For all your household needs. Blurf.

p.s.

[stimps.livejournal.com]

It pisses me off that people think I'm a snooty person or something because I don't want to EAT CRAP or LOOK AT CRAP or WEAR CRAP or whatever. Feh. Frustrating.

Re: p.s.

[halfjack.livejournal.com]

I applaud any and all such snootiness! It's worth mentioning that while the supermarket is indeed awhirl with Instant Crapulux, we also have Mad About Food down the street which is basically the exact opposite! Yay! So while there's not enough demand for great food to see it in 100 convenience stores, at least where we live there is that one oasis down the road.

Let's keep them in business by buying more parmesan crackers and ginger cordial! Mmmm, and thos assorted olives. Holy moly I'm hungry now.

HONK

[stimps.livejournal.com]

Sure, Mad About Food is great but it costs $$$ and only a select few know about it. People who prefer Kraft Dinner are never going to go in that place. =)

I still think it sucks that people think it automatically makes you a jerk because you want to have good (note: not necessarily expensive) things in your life.

Re: HONK

[halfjack.livejournal.com]

I don't think preferring quality makes one snooty at all. But I do think that some people secretly know that they have "settled" for a sub-standard life and that might make them feel defensive.

yup

[stimps.livejournal.com]

Or even proud of it. What's that new beer commercial... I LIKE TWINS FUCKING, BAD BEER, AND CHEAP FOOD. WOO HOO PROUD TO BE AN AMERICAN AND GOSH ISN'T IT GOOD TO BE A DINGUS. Ok. Whatever. =)

Re: HONK

[flipzagging.livejournal.com]

You hit the nail on the head there, sir. Once you start shelling out $$$ for 'convenience' foods, you have an incentive to believe you don't have time for cooking. And that such foods really are convenient and worthwhile. Counterexamples are threatening.

Re: p.s.

[frobisher.livejournal.com]

"Snooty" is often just a term used by people with no standards for people with standards.

You have my, admittedly snooty, permission to ignore them. :-)