substitute: (oldman bad computer)
[personal profile] substitute
The MacBook developed one of those great Permanent Vertical Lines on its display this evening. It's a shimmering kind of emerald green a fifth of the way over from the right.

This means that I will have to spit 'n' shine up the laptop and remove the memory I put in it so I can go into the Apple Store and play "don't ask don't tell" about the fact that I actually use the thing, because the "geniuses" are instructed to deny service by any means necessary including mockery and insinuations of sabotage. If I have any luck, they'll agree to fix it instead of declaring that I must have thrown it off the back of a horse because my wrist sweat corroded the unobtainium finish.

I'm tired of broken stuff. Especially when it's stuff I need to survive, like wheels on my car or the only tool of my trade, and especially when it's still in its prime and way before any problems are "expected."

Grump!

(no subject)

Date: 2007-08-25 09:42 am (UTC)
From: (Anonymous)
Most of the time they're actually just pricks.

(no subject)

Date: 2007-08-25 05:00 pm (UTC)
From: [identity profile] alienhand.livejournal.com
So funny.
I once took my Powerbook in. The display went out and melted a hole in the plastic case near the pivot. Fortunately it didn't burn my house down.
They fixed the display, but the melted case wasn't covered. They assumed I caused it, not the display going out. Huh?

It wasn't long after that I gutted all apples from my life.

(no subject)

Date: 2007-08-25 05:49 pm (UTC)
From: [identity profile] firepower.livejournal.com
Apple. They seem so nice and friendly until they act like utter douchebags about backing up their junk products. I've had better luck getting electronics replaced/refunded with basically everyone. Like [livejournal.com profile] alienhand, I now refuse to deal with them.

(no subject)

Date: 2007-08-25 06:08 pm (UTC)
From: [identity profile] springheel-jack.livejournal.com
To paraphrase Arthur Miller, Macs are designed, but not well designed.

(no subject)

Date: 2007-08-25 06:09 pm (UTC)
From: [identity profile] springheel-jack.livejournal.com
I don't even fuck with the mac store. I go to an 'authorized' repair place. They're not dicks. They're just slow.

And everything I have is out of warranty anyway.

(no subject)

Date: 2007-08-25 09:35 pm (UTC)
From: [identity profile] srl.livejournal.com
I've had lovely luck with my university's repair shop, which is Apple(care)-authorized, doesn't whine about my non-Apple RAM or harddrive replacement, and can tell me to bring my machine back when the parts come in rather than sitting on it for 4 days needlessly. I've never dealt with the Apple store in meatspace, since I buy refurb laptops from them online. Works pretty well.

You could try....

Date: 2007-08-25 11:56 pm (UTC)
From: [identity profile] pbd.livejournal.com
I believe on 17th on the west side on the right hand side (north side of the street), there is an apple authorized repair place that will fix it and not treat you like the those at the mall. I have had good luck with them in the past. They put a new keyboard in my 1999 powerbook back in the day.

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