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substituteCustomer questions Six Apart's decisions. Six apart employee ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
anildash responds with hand-waving and personal attacks. He invokes his insider status and then disingenuously calls his shilling for the company "personal," and then says the customer is being deliberately dishonest.
Hey, Anil? Even ifspringheel_jack was wrong, even if he is guilty of everything you said, you are not entitled to behave that way. At least have the courtesy to put on a sock puppet before you abuse us.
I'm waiting for the public apology.
Guys, we paid for this thing. If you want to keep getting paid just for being Top Bloggers, you can't keep shitting on your customers, even if the customers make you very, very angry. I learned that as a Radio Shack clerk 22 years ago, and I continue to practice it as a well-paid technology professional.
anildash should have his LJ suspended and get a week off work without pay. If you want to be a jerk, go blog for free and get a real job.
anildash responds with hand-waving and personal attacks. He invokes his insider status and then disingenuously calls his shilling for the company "personal," and then says the customer is being deliberately dishonest. Hey, Anil? Even if
springheel_jack was wrong, even if he is guilty of everything you said, you are not entitled to behave that way. At least have the courtesy to put on a sock puppet before you abuse us.I'm waiting for the public apology.
Guys, we paid for this thing. If you want to keep getting paid just for being Top Bloggers, you can't keep shitting on your customers, even if the customers make you very, very angry. I learned that as a Radio Shack clerk 22 years ago, and I continue to practice it as a well-paid technology professional.
anildash should have his LJ suspended and get a week off work without pay. If you want to be a jerk, go blog for free and get a real job.
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Re: VPs Anonymous
Date: 2006-06-25 09:05 am (UTC)Since your job is PR and you speak directly to customers in a public forum, everything you say is taken seriously, and everything is ex cathedra. It's going to require a different voice than the one you use for blog arguments and flame wars.
If you're the night manager at a cafe, you can tell someone that there's no more soup today, that the steak special went up a buck, that you don't wish to serve him today, or that he's 86d and needs to leave before the police arrive, but you have to do so politely and professionally. And bartenders don't get to have bar fights any more.