substitute

The last time I tried sobbing at a Genius Bar (because I had come all the way out to the store which is a long way for me with a heavy computer on mass transit, and this mall is not disability friendly, and they told me i would have to wait 5 hours and i didn't have 5 hours, and i asked if i could leave the laptop overnight and come back in the morning and they said no), they threatened to call mall security and have me forcibly ejected.