They do so much so well, and then the Reality Distortion Field intervenes...
Man, that sounds so much like the allergist I was describing from the other day. I had some complaints about the office staff not telling me that they weren't familiar with patient assistance programs. I could have had the meds I needed a long time ago if I'd known. Instead, when I explained that the pharmaceutical company contacted me the first time the application was sent in because they didn't have a script with it he replied, "They said they didn't get the script..." I wasn't trying to place blame in that case, just to state the situation. He acted like they could do no wrong, so I had to describe several other examples such as sending in paperwork that said SAMPLE ONLY on it even though I clearly stated in a letter that they would need to call the company to get the correct documents because they hadn't been available online. I don't think they even bothered to read the letter. GAH.
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eep, this got kind of lengthy
Date: 2006-09-13 09:18 pm (UTC)Man, that sounds so much like the allergist I was describing from the other day. I had some complaints about the office staff not telling me that they weren't familiar with patient assistance programs. I could have had the meds I needed a long time ago if I'd known. Instead, when I explained that the pharmaceutical company contacted me the first time the application was sent in because they didn't have a script with it he replied, "They said they didn't get the script..." I wasn't trying to place blame in that case, just to state the situation. He acted like they could do no wrong, so I had to describe several other examples such as sending in paperwork that said SAMPLE ONLY on it even though I clearly stated in a letter that they would need to call the company to get the correct documents because they hadn't been available online. I don't think they even bothered to read the letter. GAH.