substitute (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
substitute) wrote2005-04-07 04:35 pm
substitute) wrote2005-04-07 04:35 pm
$19.38
Got nastygram from "Certegy", who wants $19.38 from me because of a "dishonored check" to Netflix.
Look at Netflix's site. They have accurate information for me but will not honor it, because they say Certegy says I'm a dishonorable check writer type of person.
Call Certegy. Drone tells me he can do nothing, cannot see transaction information, I must contact Netflix and correct my info.
I go to correct my information, re-enter all information, Netflix once again says that I am dishonorable and that I must contact Certegy.
I call Certegy again. After 15 minutes on hold, I explain to John that I am not dishonorable, and that I wish to find out why they think I am, and that this is serious because their nastygram says that they are going to put me in the database of bad people and I won't ever be able to have ice cream again. John claims that he knows nothing except that a transaction was refused. John stonewalls me, then claims to be giving me to a supervisor.
After another 15 minutes on hold, I get someone's voice mail. I leave a message.
I then cancel my Netflix membership after giving them alternative credit card billing information. Because I don't want any more service like this and I'm out of cash lately, I also cancel Gamefly..
Look at Netflix's site. They have accurate information for me but will not honor it, because they say Certegy says I'm a dishonorable check writer type of person.
Call Certegy. Drone tells me he can do nothing, cannot see transaction information, I must contact Netflix and correct my info.
I go to correct my information, re-enter all information, Netflix once again says that I am dishonorable and that I must contact Certegy.
I call Certegy again. After 15 minutes on hold, I explain to John that I am not dishonorable, and that I wish to find out why they think I am, and that this is serious because their nastygram says that they are going to put me in the database of bad people and I won't ever be able to have ice cream again. John claims that he knows nothing except that a transaction was refused. John stonewalls me, then claims to be giving me to a supervisor.
After another 15 minutes on hold, I get someone's voice mail. I leave a message.
I then cancel my Netflix membership after giving them alternative credit card billing information. Because I don't want any more service like this and I'm out of cash lately, I also cancel Gamefly..