Thank you for further cementing my decision to never have been and never to be (in the forseeable future, anyway) an Apple customer. It boggles my mind when I think of the kind of money folks drop on Apple products... and for what? Crappo customer service? Of course, not having touched an Apple since the Powermac, I'm sure I don't know squat about what I'm missing and why people trade their firstborn for Apple products... but I think I'd rather keep it that way.